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CIS-ITSM Reliable Test Preparation & CIS-ITSM Exam Guide Materials

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ServiceNow is a leading provider of cloud-based solutions for IT service management, providing organizations with the ability to streamline and automate their IT operations. The ServiceNow CIS-ITSM Certification Exam is designed to validate the skills and knowledge of IT professionals in implementing and managing IT service management solutions using ServiceNow.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q88-Q93):

NEW QUESTION # 88
In Incident Management , which of the following States are considered Active?

A. New, In Progress, On Hold, Resolved
B. New, In Progress, Resolved
C. New, In Progress, On Hold, Resolved, Closed, Cancelled
D. New, In Progress, On Hold

Answer: A

NEW QUESTION # 89
Which ServiceNow feature allows users to contact the Service Desk agents using Chat Queues and allows Service Desk agents to open Incidents directly from Chat sessions with users?

A. Embedded Help
B. Employee Self-Service
C. Social Q&A
D. Connect Support

Answer: D

NEW QUESTION # 90
Which of the following columns get copied from the incident when creating a problem according to the OOTB implementation? (Choose all that apply.)

A. Contact type
B. Subcategory
C. Configuration Item
D. Impact
E. Assigned

Answer: B,C,D

NEW QUESTION # 91
Which of the following statements are correct for standard changes? (Choose two.)

A. Standard changes are typically low risk and have detailed procedures.
B. Standard changes can be automated.
C. Standard changes do not have change tasks.
D. Standard change procedures must be stored in the Knowledge base.

Answer: A,B

NEW QUESTION # 92
If importing CI data for business services and servers on which they are deployed from excel, how many transform maps are needed to fully import data?

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
*Transform map to populate business services in the Business Service [cmdb_ci_service] table *Transform map to populate servers in the Server [cmdb_ci_server] table *Transform map to populate the relationship between each business service and server

NEW QUESTION # 93
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